Apple
Engineering Program Manager - Customer Systems
$145K–$264K
Sunnyvale, California · Manager · Full-time · Posted Aug 28, 2026
- Experience
- 8+ years in technical program or project management; 4 years minimum in contact-center or related large-scale, customer-facing systems domains.
- Education
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
About the job
Leads cross-functional engineering programs to develop CRM solutions for Apple contact centers and improve customer support experiences.
What you'll do
- Coordinate teams to deliver contact-center CRM solutions.
- Facilitate and influence architecture and design discussions.
- Lead, mentor, and empower geographically dispersed teams.
What they ask for
- 8+ years of technical program or project management experience.
- At least 4 years of experience in contact-center or related large-scale, customer-facing systems domains.
- Proven experience managing large, cross-functional engineering programs on high-profile, critical projects.
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Nice to have
- 2+ years of experience managing Gen AI programs.
- Familiarity with AI/ML delivery lifecycles and LLM evaluation practices.
Pay
$144,600 and $263,800 (USD, base salary)
Tools
CRM, Gen AI, AI/ML, LLM
AI focus
Preferred experience includes managing Gen AI programs and familiarity with AI/ML delivery lifecycles and LLM evaluation practices.
Model-written summary · the original posting is authoritative