Apple
Engineering Program Manager, Customer Systems Platform Services
$145K–$218K
Sunnyvale, California · Manager · Full-time · Posted May 5, 2026
- Experience
- 3–5+ years of technical program/project management experience.
- Education
- Bachelor’s degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or a related field.
About the job
Leads the full lifecycle of complex contact center technology programs, from requirements and technical design through delivery, testing, and maintenance, while owning product evolution and multi-year roadmaps.
What you'll do
- Manage cross-functional, multi-workstream initiatives across Apple’s Contact Center Technologies platform.
- Partner with engineers and business stakeholders on requirements, technical design, testing, deployment, and maintenance.
- Identify system bottlenecks, analyze performance and reliability, and manage product evolution and roadmaps.
What they ask for
- 3–5+ years of technical program/project management experience in technology environments, delivering complex programs on time and within scope.
- Proficiency in Agile (Scrum/Kanban), hybrid delivery methodologies, and associated tooling.
- Good understanding of GenAI tools usage across SDLC phases and their application to program management; solid understanding of contact center technology/customer service stack.
- Bachelor’s degree or equivalent experience in a related field; experience managing vendor relationships and program governance.
Nice to have
- PMP, PgMP, SAFe, or equivalent certification.
- Experience with distributed teams, contact-center data flows and analytics, or reading system architectures and API contracts.
Pay
$144,600 and $218,000 USD base salary
Tools
Agile (Scrum/Kanban), Jira, Confluence, Smartsheet, MS Project, Redshift, Snowflake, Power BI/Tableau
AI focus
Use GenAI tools in all phases of the SDLC and apply them to project/program management.
Model-written summary · the original posting is authoritative