Apple
Engineering Project Manager- Customer Systems - Support Engineering Solutions
$145K–$264K
Sunnyvale, California · Manager · Full-time · Posted Sep 2, 2026
- Experience
- 5+ years in engineering project management, program management, or related technical delivery roles.
- Education
- Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
About the job
Leads cross-functional delivery of AppleCare business applications, coordinating engineering, design, product, and business stakeholders from project planning through launch.
What you'll do
- Scope projects, manage timelines, and coordinate delivery across concurrent initiatives.
- Translate business needs into engineering plans; track progress and resolve roadblocks.
- Use AI tools to improve team efficiency and project visibility.
What they ask for
- Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
- 5+ years of experience in engineering project management, program management, or related technical delivery roles.
- Demonstrated experience managing software development projects from initiation through delivery.
- Strong understanding of SDLC and project management methodologies such as Agile/Scrum, Waterfall, or hybrid.
Nice to have
- Experience with enterprise business applications in customer support or service operations; AppleCare or similar processes.
- PMP, CSM, or other relevant certification; familiarity with JIRA, Confluence, or Smartsheet; AI tooling or AI/ML feature delivery experience.
Pay
$144,600 and $263,800 USD (base salary)
Tools
Agile/Scrum, Waterfall, JIRA, Confluence, Smartsheet, LLMs
AI focus
Use AI tooling for status reporting automation, risk prediction, meeting summarization, and spec drafting with LLMs; coordinating AI/ML-enabled feature delivery is a plus.
Model-written summary · the original posting is authoritative