Apple
Manager- Americas Reseller Operations, Customer Support Account Manager
Austin, Texas · Manager · Full-time · Posted Jun 16, 2026
- Experience
- 5+ years of supply-chain experience; preferred: at least five years of customer-facing leadership experience.
- Education
- Bachelor's degree in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a related field.
About the job
Leads Americas Reseller Operations customer support account managers and analysts to improve channel sales, operational efficiency, partner collaboration, and supply-chain execution.
What you'll do
- Manage and develop a team overseeing channel-partner collaboration, planning, forecasting, and replenishment.
- Use supply-chain KPIs, analytics, and channel insights to guide decisions and influence senior executives.
- Align cross-functional operations and lead process, systems, and infrastructure improvements, including sustainability initiatives.
What they ask for
- 5+ years of supply-chain experience in planning, demand fulfillment, inventory management, forecasting, or sales operations.
- Extensive experience in reporting, data mining, and analytics, with strategic and tactical problem-solving skills.
- Strong written communication, presentation, and ability to influence across organizational levels, including executives.
- Bachelor's degree in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or a related field.
Nice to have
- Master’s degree or equivalent in Business (MBA), Supply Chain, or an Engineering discipline.
- At least five years of customer-facing leadership experience; reseller or telecom experience is highly regarded.
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