Apple
Manager - Customer Feedback EPMs
$174K–$304K
San Diego, California · Manager · Full-time · Posted Sep 3, 2026
- Experience
- 5–7 years of software engineering or related experience; experience as a manager or team lead required.
- Education
- BS in Computer Science or equivalent professional experience
About the job
Manages Customer Feedback EPMs who investigate external customer issues, prioritize fixes with engineering teams, and use feedback to improve Apple software releases.
What you'll do
- Lead a team of Customer Feedback EPMs and partner with engineering and technology teams to investigate, prioritize, and resolve customer issues.
- Monitor public feedback before and after release, identify trends, and champion high-impact fixes in software releases.
- Report on feedback and project progress, and explore generative AI and other technologies to improve team workflows and tools.
What they ask for
- BS in Computer Science or equivalent professional experience
- 5–7 years of software engineering or related experience
- Thorough knowledge of iOS or macOS
- Experience with generative AI and LLM-driven workflows, and experience as a manager or team lead
Nice to have
- Programming and scripting skills
- Adaptability in a fast-paced environment and passion for user-focused design, technology, and high-quality software
Pay
$174,200 and $303,800 (base salary)
Tools
iOS, macOS, generative AI, LLM-driven workflows
AI focus
Use generative AI and new technologies to optimize workflows, improve tools, and scale the team’s impact; experience with generative AI and LLM-driven workflows is required.
Model-written summary · the original posting is authoritative