Manager, WW Ops BPR - Retail Fulfillment Operations (Trade-In, Affordability, & Payments)

What you'll do

• Own the portfolio roadmap and oversee multi-year capability planning, market expansion, execution, and operations.
• Lead cross-functional program delivery, including large-scale capital projects, new product launch readiness, and stakeholder communication.
• Recruit, mentor, and develop a team; establish portfolio KPIs and adopt emerging technologies, including AI/ML capabilities.

What they ask for

• Bachelor's degree required; Industrial Engineering, Operations Research, Technology, or a related field.
• 8+ years of progressive experience in program management, retail operations, supply chain, or fulfillment, including a minimum of 3 years managing people.
• Familiarity with Trade-In, buyback, reverse logistics, or related fulfillment programs and operational touchpoints.
• Experience leading complex cross-functional programs globally; strong understanding of eCommerce fulfillment, logistics operations, and supporting systems.

Nice to have

• End-to-end Trade-In or buyback program experience; consumer financing, installment plans, carrier affordability, or payments-partner experience.
• Familiarity with Apple Retail programs, SAP or equivalent ERP systems; consumer electronics, high-tech, or retail industry experience; MBA or advanced degree.

Pay

$191,800 and $288,500 (base salary)

Tools

AI/ML, SAP

AI focus

Adopt and implement AI/ML capabilities and their operational applications to drive portfolio innovation.