Apple
People Technology: ServiceNow Functional Architect
Austin, Texas · Full-time · Posted Sep 21, 2026
- Experience
- 7+ years of experience in ServiceNow HRSD.
- Education
- Bachelor’s degree in Business Administration, Management Information Systems, Human Resources, or related field.
About the job
Guides product delivery, functional design, platform governance, and roadmap evolution for Apple’s ServiceNow HRSD platform to improve employee support experiences.
What you'll do
- Define HRSD functional requirements and workflows in partnership with IS&T.
- Govern the platform roadmap, releases, and functional backlog; guide contractors and review their deliverables.
- Evaluate ServiceNow updates and drive workflow automation and adoption of AI capabilities.
What they ask for
- 7+ years of ServiceNow HRSD experience, with deep functional knowledge of relevant modules.
- ServiceNow Certified Implementation Specialist (CIS) – HRSD or Certified System Administrator (CSA).
- Experience in product delivery and platform governance, including functional backlogs, user stories, and delivery timelines.
- Experience managing external contractors or consultants delivering functional specifications and platform configurations.
Nice to have
- Masters Degree; Agile/Scrum or Project Management certifications (e.g., CSPO, CSM, PMP).
- ServiceNow Certified Technical Architect (CTA).
Tools
ServiceNow HRSD, Case and Knowledge Management, Employee Center (ESC), Employee Journeys, Employee Document Management (EDMS), Flow Designer, Agent Workspace, Advanced Work Assignment (AWA)
AI focus
Drive the pilot and adoption of AI capabilities, alongside workflows and intelligent automation.
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