Apple
Product Manager, AppleCare
$145K–$264K
Cupertino, California · Manager · Full-time · Posted Oct 29, 2026
- Experience
- 5+ years required; 7+ years preferred, in product management and/or product marketing, including full product or service lifecycle ownership from concept to launch.
- Education
- BS/BA and/or MBA (preferred qualifications).
About the job
Defines the roadmap and launches AppleCare device protection services, shaping customer experiences from product concept through launch across global markets.
What you'll do
- Shape product vision, business models, and customer journeys for repair, replacement, and fulfillment programs.
- Research market trends, competitors, customer feedback, and data to identify product opportunities; optimize fulfillment pathways with partner teams.
- Define positioning and go-to-market plans, influence service trade-offs, and advocate for the customer experience.
What they ask for
- 5+ years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch.
- Experience developing and launching customer-facing products or services.
- Demonstrated success working cross-functionally with operations, finance, legal, engineering, and marketing.
Nice to have
- 7+ years in product management and/or product marketing, including ownership of a full product or service lifecycle from concept to launch.
- Experience with device protection programs, warranty or service operations, or post-purchase services such as repair, claims, and customer support.
Pay
USD 144,600–USD 263,800 base salary
Model-written summary · the original posting is authoritative