Program Manager (Business Operations), Worldwide Sales & Operations Support

What you'll do

• Develop prevention-focused production support strategy and manage day-to-day L1/L2 support, incidents, downtime, and business review/reporting cadences.
• Implement AI/ML to analyze patterns and establish execution roadmaps; drive cross-functional continuous improvement in systems and processes.
• Run application and process review boards, incubate efficient technologies and processes, and improve data and process quality through awareness and training.

What they ask for

• BA/BS/MS in Business, Supply Chain Management, Computer Science, or an Engineering field, or equivalent experience.
• 10+ years as a program manager or team lead in global organizations.
• 5+ years of expertise in Operations Order to Cash processes and systems.
• Familiarity with SAP ECC/S4 Hana or Operations planning tools.

Nice to have

• Experience with systems-performance SLAs, change management, end-to-end SDLC practices, Business Intelligence, or AI/ML for systems monitoring or predictive readiness.
• PMI/PMP, Certified Scrum Master, or SAP ECC and/or S/4HANA certification.

Pay

$140,700 to $268,400 USD base salary

Tools

SAP ECC/S4 Hana, Operations planning tools, AI/ML, Business Intelligence

AI focus

Implement AI/ML to analyze patterns and establish execution roadmaps; preferred experience includes applying AI/ML to systems monitoring or predictive readiness.