Apple
Program Manager, WW Retail Fulfillment Operations BPR
$149K–$225K
Sunnyvale, California · Manager · Full-time · Posted Oct 20, 2026
- Experience
- 6+ years of global supply chain management experience in complex industries.
- Education
- Bachelor's degree required; the posting specifies Industrial Engineering, Operations Research, Technology, or a related field. A master's degree or MBA is listed as preferred.
About the job
Leads global cross-functional programs to deliver process and technology solutions that improve Apple Retail Fulfillment Operations and customer experience.
What you'll do
- Lead programs from concept through delivery, including requirements, testing, rollout, training, and post-launch review.
- Define process and capability roadmaps with functional teams and IS&T; track KPIs and communicate risks and decisions to leadership.
- Manage escalations, conduct root cause analysis, and drive resolution.
What they ask for
- Bachelor's degree in Industrial Engineering, Operations Research, Technology, or a related field.
- 6+ years of global supply chain management experience in complex industries.
- Experience defining and implementing operational KPIs, process analysis, and process and technology roadmaps.
- Proven experience managing complex global projects, including stakeholder engagement, risk management, and user acceptance testing, rollout, training, and post-launch support.
Nice to have
- Supply chain experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash; payment processing or fraud mitigation experience.
- Understanding of SAP, SAP Retail, or Warehouse Management Systems; hands-on AI/ML familiarity is a plus.
Pay
$149,100 and $224,800 USD base salary
Tools
IS&T, SAP, SAP Retail, Warehouse Management Systems, AI/ML
AI focus
Hands-on familiarity with AI/ML tools and their operational applications is a plus.
Model-written summary · the original posting is authoritative