Apple
RCC Business Operations Analyst
Austin, Texas · Full-time · Posted Aug 11, 2026
- Experience
- 8+ years of professional experience in advanced analytics, data science, or machine learning.
- Education
- Bachelor’s degree in computer science, mathematics, engineering, statistics, econometrics, or another quantitative field.
About the job
Provides analytical decision support for Apple Store Online’s Americas Retail Customer Care operations by defining performance metrics, analyzing operational data, and building reporting solutions that guide business decisions and improvements.
What you'll do
- Define and govern operational KPIs and reporting frameworks, aligning stakeholders on metric definitions and data quality.
- Analyze performance trends, root causes, and forecasts; deliver recommendations and dashboards for operational and senior leadership audiences.
- Partner with Data Engineering and cross-functional teams to build data models and infrastructure, including analysis of conversation data using text analytics, NLP, and sentiment analysis.
What they ask for
- Bachelor’s degree in a quantitative field and 8+ years of professional experience in advanced analytics, data science, or machine learning.
- Experience defining and implementing KPI or operational metrics frameworks and aligning stakeholders on consistent definitions.
- Advanced SQL proficiency and experience using Python for data analysis and manipulation.
- Hands-on experience with text analytics, NLP, and sentiment analysis, including conversation or transcript data at scale.
Nice to have
- Master’s degree in a quantitative field; Tableau experience is preferred.
- Familiarity with Snowflake and AWS; experience with Hadoop, Apache Airflow, Snowflake AI, Tableau AI, customer experience analytics, or LLMs/Generative AI.
Tools
SQL, Python, Tableau, Snowflake, AWS, Hadoop, Apache Airflow, NLP
AI focus
Uses NLP and sentiment analysis on conversation or transcript data at scale; LLMs/Generative AI for productivity and insights are preferred.
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