Apple
Senior AI Shopping Strategist, Conversational Experiences
Austin, Texas · Senior · Full-time · Posted Sep 16, 2026
- Experience
- 4+ years in a strategy, customer experience, or insights focused position; 1+ years in an e-commerce, retail, or customer experience organization or role.
About the job
Develop and optimize personalized, generative-AI-powered shopping experiences for Apple’s online store, coordinating strategy, planning, execution, and measurement across teams.
What you'll do
- Assess designs and solutions, using customer experience priorities and data-driven insights to inform digital commerce strategy and recommendations.
- Coordinate discovery, planning, launch dependencies, business decisions, and roadmap priorities for new features and projects.
- Research market, competitor, consumer, and internal performance trends; prepare strategic briefs and presentations for cross-functional partners and senior leadership.
What they ask for
- 4+ years of work experience in a strategy, customer experience, or insights focused position.
- 1+ years in an e-commerce, retail, or customer experience organization or role.
Nice to have
- Experience working on at least one significant customer-facing generative AI experience or tool that drove tangible results.
- Experience in, deep knowledge of, and passion for technology trends such as AI, as well as the global retail and/or e-commerce B2C industry.
Tools
generative AI, Keynote, PowerPoint
AI focus
Help ideate, launch, manage, and optimize personalized, multimodal generative AI shopping experiences, including reviewing designs and measuring impact.
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