Apple
Senior Enterprise Technical Support Engineer
$135K–$249K
Austin, Texas +2 · Senior · Full-time · Posted Oct 8, 2026
- Location
- Austin, Texas
Elk Grove, California
Sunnyvale, California - Experience
- 10+ years of related industry experience.
- Education
- Bachelor’s degree or equivalent experience.
About the job
Provides escalation support for enterprise customers and support engineers, resolving complex macOS and iOS deployment, management, and integration issues.
What you'll do
- Troubleshoot and resolve complex enterprise system and network issues; reproduce customer problems and coordinate with engineering and internal teams.
- Mentor and train support staff, and create and maintain technical resource documents.
- Monitor feature updates and bug fixes and provide advanced customer assistance by phone, email, or on-site.
What they ask for
- Bachelor’s degree or equivalent experience.
- 10+ years of related industry experience.
- Deep knowledge of macOS and iOS operations, design, and foundational Core OS technologies.
- Knowledge of Declarative Management, App Attestation, Content Caching, Single Sign-On (SSO) and Platform SSO, and Enterprise Cloud Services.
Nice to have
- Ability to identify underlying customer needs beyond the question asked.
Pay
$149,200 and $249,000 USD base salary; $134,800 and $224,500 USD base salary
Tools
macOS, iOS, Declarative Management, App Attestation, Content Caching, Single Sign-On (SSO), Platform SSO, APFS
Model-written summary · the original posting is authoritative