Apple
Senior Software Support Engineer, Retail & Marcom Engineering (R&ME)
Austin, Texas · Senior · Full-time · Posted Oct 7, 2026
- Experience
- 8+ years.
- Education
- Bachelor's degree or higher in Computer Science or a related STEM field or job related work experience.
About the job
Supports the Apple Online Store publishing platform by triaging incidents, coordinating partner changes, maintaining test and publishing readiness, and driving lasting fixes and automation.
What you'll do
- Own incident triage through mitigation and root cause, coordinating engineering, business, and partner teams and filing evidence-backed defects.
- Review partner change requests, validate publishing health before and after changes, and support launch and seasonal peak windows.
- Drive problem management, maintain runbooks and monitoring, and automate triage, validation, and reporting.
What they ask for
- 8+ years of experience in IT operations, production support, SRE and/or security, including incident, change, and problem management in an enterprise ITSM tool.
- Hands-on experience supporting a CMS and its feed pipelines.
- Coding experience in Java, Scala, or other object-oriented languages.
- Hands-on experience with Splunk and SQL or PL/SQL.
Nice to have
- Experience supporting eCommerce, catalog, or content publishing platforms at scale; major incident coordination; or problem management.
- Working experience with AWS, Kubernetes or EKS, NoSQL or search platforms, or Snowflake/Tableau; automation experience using AI/ML.
Tools
Java, Scala, Splunk, SQL, PL/SQL, AWS, Kubernetes, EKS
AI focus
Preferred: automation experience using AI/ML.
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