Apple
Software Application Support Engineer, Retail & Marcom Engineering
$150K–$225K
Sunnyvale, California · Full-time · Posted Jun 23, 2026
- Experience
- 5+ years of relevant work experience.
- Education
- B.S. in Computer Science, Computer Engineering or similar, or equivalent related work experience.
About the job
Supports Marcom’s internal applications by troubleshooting user issues, documenting application usage, and coordinating solutions with development teams.
What you'll do
- Troubleshoot application issues and respond to users’ questions.
- Create, review, and modify application usage documentation.
- Communicate with users, stakeholders, and developers, and help evolve support practices and procedures.
What they ask for
- Proven problem-solving ability and experience identifying root causes from logs, telemetry, and customer feedback.
- Basic coding knowledge of the Ruby on Rails framework.
- Proven knowledge of MySQL and Postgres databases.
- B.S. in Computer Science, Computer Engineering or similar, or equivalent related work experience.
Nice to have
- Firm understanding of security best practices and vulnerabilities.
- Experience with monitoring tools such as Splunk.
Pay
$150,400 and $225,300 (base salary range)
Tools
Ruby on Rails, MySQL, Postgres, Splunk
Model-written summary · the original posting is authoritative