Apple
Software Engineer (ServiceNow Developer), G&A Solutions Engineering
Austin Metro Area, Texas · Full-time · Posted Sep 2, 2026
- Experience
- 5 years for each of the listed platform development, ServiceNow scripting, and REST/API integration experience requirements.
- Education
- Bachelor's degree in Computer Science or relevant work experience.
About the job
Develops and deploys ServiceNow solutions and integrations that improve Apple employees’ IT and HR service experiences, including GenAI-powered features.
What you'll do
- Develop and configure ServiceNow applications, workflows, and UI components across ITSM, HRSD, and related modules.
- Integrate ServiceNow with Apple’s internal GenAI services and implement AI features such as intelligent triage, resolution suggestions, and conversational interfaces.
- Deliver integrations and scripted components, collaborating with stakeholders and supporting technical design, governance, and production deployment.
What they ask for
- 5 years hands-on experience developing on the ServiceNow platform (ITSM, HRSD, or CSM).
- 5 years hands-on experience developing with NON ServiceNow platform solutions.
- 5 years hands-on ServiceNow scripting (JavaScript, GlideRecord, Flow Designer, Integration Hub).
- 5 years experience building REST/API integrations with external services.
Nice to have
- Familiarity with GenAI/LLM concepts and building applications that consume AI model APIs.
- ServiceNow Certified Application Developer or Certified System Administrator.
Tools
ServiceNow, ITSM, HRSD, CSM, JavaScript, GlideRecord, Flow Designer, Integration Hub
AI focus
Integrate Apple’s internal GenAI services into ServiceNow and build capabilities such as intelligent triage, automated resolution suggestions, conversational interfaces, and predictive analytics.
Model-written summary · the original posting is authoritative