Apple
Solutions Architect, AppleCare Technologies
$176K–$264K
Austin, Texas +1 · Full-time · Posted Oct 7, 2026
- Location
- Austin, Texas
Sunnyvale, California - Experience
- 5+ years; no alternative stated.
- Education
- Bachelor's degree in Engineering, Computer Science, or equivalent work experience.
About the job
Leads architecture and delivery of AppleCare contact-center infrastructure and support systems, advising business and engineering partners on roadmaps, integrations, and improvements.
What you'll do
- Lead design, development, and deployment of contact delivery infrastructure, integrated architectures, and critical projects.
- Build technology roadmaps and lead cross-functional pilots and initiatives for routing, contact delivery, and support systems.
- Analyze business impacts, guide technical requirements, and drive system visibility and continuous improvement.
What they ask for
- 5+ years leading, designing, or architecting infrastructure technology projects.
- Experience designing or supporting enterprise applications in highly available cloud environments.
- Experience with large-scale integrated technology migrations.
- Experience with Agentic Workflows, AI, and Machine Learning technologies.
Nice to have
- Experience with automation tools, data analytics, monitoring systems, or automated contact delivery and skills-based routing.
- Strong network fundamentals or experience supporting VoIP and enterprise-scale SIP/telephony infrastructure.
Pay
USD $175,500 to $263,800 base salary
Tools
Python, Perl, SQL, Splunk, Grafana, Genesys, TCP/IP, WebRTC
AI focus
Experience with Agentic Workflows, AI, and Machine Learning technologies; identify emerging technologies and lead pilots to evaluate their potential for AppleCare.
Model-written summary · the original posting is authoritative