Apple
Solutions Architect, Customer Systems
Austin, Texas · Full-time · Posted Sep 2, 2026
- Experience
- 10+ years required; preferred qualifications state 12+ years and 4+ years in a hands-on development or technical architect role.
- Education
- BS/MS in Computer Science or other technical field, or equivalent experience.
About the job
Owns system architecture for AppleCare customer-, partner-, and agent-facing platforms, translating business needs into designs and guiding delivery through production.
What you'll do
- Design end-to-end systems, interfaces, integrations, and data flows across platforms.
- Lead design reviews and define reliability measures, including SLAs, SLOs, and SLIs.
- Guide cross-functional teams through testing, production delivery, and operational handoff.
What they ask for
- 10+ years in software engineering focused on system design, technical architecture, or solution architecture, including large-scale customer-facing production systems.
- Experience documenting engineering specifications for system interactions, API contracts, data flows, and interface definitions.
- Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability.
- BS/MS in Computer Science or another technical field, or equivalent experience.
Nice to have
- 12+ years in software engineering focused on system design, technical architecture, or solution architecture for large-scale enterprise solutions.
- 4+ years in a hands-on development or technical architect role.
Tools
Java/Python, SOA, J2EE, Oracle, NoSQL, MongoDB, Agile, waterfall
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