Apple
Systems Strategist, AppleCare Technologies
$207K–$312K
Austin, Texas +1 · Full-time · Posted Sep 2, 2026
- Location
- Austin, Texas
Sunnyvale, California - Experience
- 10+ years in enterprise IT; at least 3 years in systems specification, design, and operations.
- Education
- Bachelor’s degree in Information Technology or Computer Science, or equivalent practical experience.
About the job
Shapes AppleCare’s enterprise technology strategy and architecture, guiding systems decisions, roadmaps, and capability planning across business teams.
What you'll do
- Evolve technology strategy and architecture governance, processes, and service delivery across AppleCare Technologies.
- Define and maintain the AppleCare Enterprise Architecture framework, architecture artifacts, and Business Capability Model.
- Guide strategic technology decisions using data, analytics, customer journey mapping, and platform alignment.
What they ask for
- 10+ years of experience in enterprise IT, including at least 3 years in systems specification, design, and operations.
- Track record in technical solutions and architecture; practical understanding of Agile, DevOps, or Product-led delivery models.
- Foundation in Business Capability Modeling and enterprise architecture frameworks; familiarity with Agentic Workflows, AI, and Machine Learning technologies.
- Bachelor’s degree in Information Technology or Computer Science, or equivalent practical experience.
Nice to have
- Experience architecting or delivering technologies in service, sales, and customer support domains.
Pay
$207,400 and $311,700 (base salary range)
Tools
Agile, DevOps, Product-led, Agentic Workflows, AI, Machine Learning
AI focus
Requires hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
Model-written summary · the original posting is authoritative