Apple
Technical Operations Engineer & Production Support, Customer Systems
$150K–$225K
Sunnyvale, California · Full-time · Posted Sep 30, 2026
About the job
Maintains and improves the reliability, availability, and performance of Apple’s globally distributed customer-support systems through production operations, incident leadership, and automation.
What you'll do
- Build automation and tools to streamline monitoring, system maintenance, and repetitive operational work.
- Lead system health monitoring, production incident response, outage management, and operational metrics improvement.
- Coordinate with engineering and business teams on reliability, capacity planning, documentation, and on-call operations.
What they ask for
- Experience debugging Java, JEE, REST, Swift/Objective C, Websockets, and data access technologies.
- Experience leading operations teams for large-scale, mission-critical applications in a 24x7 operations and on/off shore support model.
- Strong knowledge of production support practices for web and iOS applications, and automation of repetitive manual processes.
- Experience interpreting data from Open Telemetry, Splunk, and other monitoring tools.
Nice to have
- Experience using AI / LLM models to improve operations efficiency, including model training, MCP creation, or model utility design.
- Knowledge of networking, distributed systems, and Linux; experience achieving operational excellence in global distributed systems.
Pay
USD $150,400 to $225,300 base salary
Tools
Java/JEE, REST, Swift/Objective C, Python, Go, Bash, Open Telemetry, Splunk
AI focus
Use AI and LLM models to improve application-support operations and operational efficiency, including possible model training, MCP creation, and model utility design.
Model-written summary · the original posting is authoritative