Apple
US-Genius
Woodbridge, Virginia · Full-time · Posted Aug 5, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs Apple hardware and software, troubleshoots customer issues, and provides guidance on repair options and Apple products and services while mentoring Genius Bar teammates.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns.
- Educate customers about repair options and relevant products and services, and support resolution of escalations.
- Mentor team members, share technical knowledge, and provide feedback about recurring repair problems.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a schedule that may include nights, weekends, and public holidays.
Nice to have
- Technical expertise in Apple products and services, including device repair.
- Ability to analyze problems, identify root causes, and communicate effectively with varied audiences.
Pay
$28.41 and $39.47/hr (USD), base salary
Tools
Apple products and services
Model-written summary · the original posting is authoritative