Apple
US-Genius
Reston, Virginia · Full-time · Posted Jun 11, 2026
- Experience
- Experience in retail or sales, or related work; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs Apple products, troubleshoots customer hardware and software issues, and helps customers and teammates make the most of Apple products and services.
What you'll do
- Troubleshoot, diagnose, repair, and resolve hardware and software concerns on Apple products.
- Explain repair options and recommend relevant Apple products and services while providing empathetic customer support.
- Mentor Genius Bar teammates, share technical knowledge, and help resolve escalations and recurring service problems.
What they ask for
- Experience in retail, sales, or related work.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a schedule that may include nights, weekends, and public holidays; reliable attendance.
Nice to have
- Technical expertise with Apple products and services, including device repair.
- Ability to analyze problems, identify root causes, and communicate effectively with different audiences.
Pay
USD $28.41 and $39.47/hr (base pay range)
Tools
Apple products, Apple services
Model-written summary · the original posting is authoritative