Apple
US-Genius
Anchorage, Alaska · Full-time · Posted Sep 29, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs Apple hardware and software, supports customers with service concerns, and mentors Genius Bar team members.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software issues.
- Educate customers about repair options, products, and services, and help resolve escalations.
- Mentor team members and share feedback on recurring repair problems and service concerns.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a business-needs schedule that may include nights, weekends, and public holidays; reliable attendance as scheduled.
Nice to have
- Technical expertise with Apple products and services, including device repair.
- Ability to analyze problems, follow troubleshooting steps, and identify technical root causes.
Tools
Apple products, Apple hardware, Apple software, Genius Bar
Model-written summary · the original posting is authoritative