Apple
US-Genius
Lancaster, Pennsylvania · Full-time · Posted Sep 15, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs and troubleshoots Apple products, supports customers with technical and service concerns, and mentors Genius Bar team members.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns.
- Explain repair options and recommend relevant Apple products and services to customers.
- Mentor team members and support timely resolution of customer escalations.
What they ask for
- Experience in retail, sales, or related work.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a business-needs schedule that may include nights, weekends, and public holidays; reliable attendance as scheduled.
Nice to have
- Technical expertise with Apple products and services, including device repair.
- Ability to analyze problems, identify technical root causes, and communicate effectively with different audiences.
Tools
Apple products and services, Apple hardware, Apple software
Model-written summary · the original posting is authoritative