Apple
US-Genius
Bellevue, Washington · Full-time · Posted Sep 30, 2026
- Experience
- Experience in retail or sales, or related work; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs and troubleshoots Apple hardware and software, supports customers with care, and mentors Genius Bar teammates while recommending relevant Apple products and services.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns.
- Educate customers about repair options and relevant Apple products and services; help resolve escalations.
- Mentor team members, share technical knowledge, and report recurring repair or service concerns.
What they ask for
- Experience in retail, sales, or related work.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a business-needs schedule that may include nights, weekends, and public holidays; reliable attendance.
Nice to have
- Technical expertise with Apple products and services, including device repair.
- Ability to identify technical root causes and communicate effectively with customers and teammates.
Pay
$28.41 and $39.47/hr (base salary range)
Tools
Apple hardware, Apple software
Model-written summary · the original posting is authoritative