Apple
US-Genius
Roseville, Minnesota · Full-time · Posted Oct 13, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs Apple products, troubleshoots customer hardware and software issues, and provides customer service and mentoring at the Genius Bar.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns.
- Educate customers about repair options, products, services, and purchase recommendations.
- Mentor Genius Bar team members and support customer escalations.
What they ask for
- Experience in retail or sales, or related work experience.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Availability for a schedule that may include nights, weekends, and public holidays.
Nice to have
- Technical expertise with Apple products and services, including device repair.
- Strong problem-solving, customer service, communication, and collaboration skills.
Pay
$28.41 and $39.47/hr (USD, base salary)
Tools
Apple products, Apple services, hardware, software
Model-written summary · the original posting is authoritative