Apple
US-Genius
McLean, Virginia · Full-time · Posted Apr 27, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs Apple hardware and software, resolves customer service concerns, and mentors Genius Bar team members while recommending relevant Apple products and services.
What you'll do
- Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
- Educate customers about repair options and Apple offerings, and provide product and service recommendations.
- Mentor Genius Bar team members and support leadership with customer escalations.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a schedule that may include nights, weekends, and public holidays; reliable attendance as scheduled.
Nice to have
- Technical expertise in Apple products and services, including device repair.
- Ability to analyze problems, identify root causes, and communicate effectively with different audiences.
Pay
$28.41 and $39.47/hr (USD, base salary range)
Tools
Apple products, Apple services, Apple hardware, Apple software
Model-written summary · the original posting is authoritative