Apple
US-Genius
Nashville, Tennessee · Full-time · Posted Mar 18, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs Apple hardware and software, resolves customer service concerns, and mentors Genius Bar team members in an Apple retail store.
What you'll do
- Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
- Educate customers about repair options, Apple products and services, and relevant purchase options.
- Mentor team members and help identify recurring repair problems and customer escalations.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a business-needs schedule that may include nights, weekends, and public holidays; reliable attendance as scheduled, subject to local laws and approved accommodations.
Nice to have
- Technical expertise in Apple products and services, including device repair.
- Ability to analyze problems, identify technical root causes, and communicate effectively with customers and teammates.
Tools
Apple hardware, Apple software
Model-written summary · the original posting is authoritative