Apple
US-Genius
Minneapolis, Minnesota · Full-time · Posted Sep 8, 2026
- Experience
- Experience in retail, sales, or related work; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Repairs Apple hardware and software, troubleshoots customer issues, recommends relevant products and services, and mentors Genius Bar team members.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns.
- Educate customers about repair options and relevant Apple products and services, providing empathetic support.
- Mentor team members and share feedback about recurring repair and service problems.
What they ask for
- Experience in retail, sales, or related work.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a schedule that may include nights, weekends, and public holidays, and reliable attendance.
Nice to have
- Technical expertise in Apple products and services, including device repair.
- Ability to analyze problems, identify root causes, and communicate effectively with diverse audiences.
Pay
$28.41 and $39.47/hr (USD), base salary
Tools
Apple products and services
Model-written summary · the original posting is authoritative