Apple
US-Genius
Victor, New York · Full-time · Posted Oct 29, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment.
About the job
Repairs Apple hardware and software, supports customers with technical issues, and mentors Genius Bar team members while delivering service and product guidance.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns.
- Explain repair options and relevant Apple products and services to customers; support escalations and customer-facing activities.
- Mentor team members, share technical knowledge, and relay recurring repair problems and service concerns to Apple.
What they ask for
- Availability for a business-needs schedule that may include nights, weekends, and public holidays; reliable attendance.
- Experience in retail or sales, or related work experience.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Experience troubleshooting hardware and software issues in a customer service environment.
Nice to have
- Technical expertise in Apple products and services, including device repair.
- Ability to analyze technical problems, identify root causes, and communicate effectively with different audiences.
Pay
$27.37 and $37.95/hr (USD base salary)
Tools
Apple products, Apple services, Apple hardware, Apple software
Model-written summary · the original posting is authoritative