Apple
US-Lead Genius
Austin Metro Area, Texas · Full-time · Posted Sep 10, 2026
- Experience
- Experience in retail or sales, or related work; troubleshooting hardware and software issues in a customer service environment; mentoring or leading others. No years specified.
About the job
Leads Genius Bar service and repair operations, troubleshooting Apple devices while coaching team members and supporting store goals and customer experiences.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns; explain issues and updates to customers.
- Support Genius Bar operations by improving repair processes, coordinating training, mentoring team members, and escalating feedback.
- Help with store operations and customer-facing activities, including opening and closing procedures, cash management, and overrides.
What they ask for
- Experience in retail, sales, or related work.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Experience mentoring or leading others, personally or professionally.
- Visual inspection and fine motor skills to safely perform hardware repairs; availability for schedules that may include nights, weekends, and public holidays.
Nice to have
- Technical expertise repairing Apple devices.
- Ability to motivate others, resolve conflict, and make timely decisions in a fast-paced environment.
Tools
Apple hardware, Apple software
Model-written summary · the original posting is authoritative