Apple
US-Lead Genius
Nashville, Tennessee · Full-time · Posted Jun 17, 2026
- Experience
- Experience in retail or sales, or related work; experience troubleshooting hardware and software issues in a customer service environment; experience mentoring or leading others. No years stated.
About the job
Leads Genius Bar service delivery, including customer support and repairs, team development, and operational readiness.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns while keeping customers informed.
- Mentor and train Genius Bar team members, provide feedback, and help improve repair processes and customer experience.
- Support store operations and align teams on performance goals, priorities, and communication.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Experience mentoring or leading others personally or professionally.
- Visual inspection and fine motor skills to safely perform hardware repairs; availability for a schedule that may include nights, weekends, and public holidays.
Nice to have
- Technical expertise in repairing Apple devices.
- Ability to motivate others, resolve conflict, and make timely decisions in a fast-paced environment.
Tools
Apple hardware, Apple software
Model-written summary · the original posting is authoritative