Apple
US-Lead Genius
Albany, New York · Full-time · Posted Oct 20, 2026
- Experience
- Experience in retail or sales, or related work experience; troubleshooting hardware and software issues in a customer service environment; mentoring or leading others. No years specified.
About the job
Leads Genius Bar service and repair operations, helping customers resolve Apple hardware and software issues while mentoring team members and supporting store goals.
What you'll do
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns while keeping customers informed.
- Support Genius Bar readiness and operations; partner with leadership on training, feedback, mentorship, and process improvements.
- Align team members on store priorities and address operational needs, including opening and closing procedures, cash management, and overrides.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Experience mentoring or leading others personally or professionally.
- Availability for a business-needs schedule that may include nights, weekends, and public holidays; visual inspection and fine motor skills to safely perform hardware repairs.
Nice to have
- Technical expertise repairing Apple devices.
- Ability to motivate others, resolve conflict, and make timely decisions in a fast-paced environment.
Pay
$29.97 and $45.05/hr (base salary range)
Tools
Apple products, Genius Bar, Apple hardware, Apple software
Model-written summary · the original posting is authoritative