Apple
US-Technical Expert
Nashville, Tennessee · Full-time · Posted Jun 22, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Troubleshoot and repair Apple hardware and software, support customers with care, and share technical knowledge with the retail team.
What you'll do
- Diagnose, repair, and resolve service concerns for select Apple hardware and software.
- Explain repair options and recommend relevant Apple products and services to customers.
- Identify recurring service concerns and share technical knowledge and feedback with the team.
What they ask for
- Experience in retail, sales, or related work.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a business-needs schedule that may include nights, weekends, and public holidays.
Nice to have
- Technical expertise in Apple products and services, including device repair.
- Ability to analyze problems, identify root causes, and clearly explain solutions.
Tools
iPhone
Model-written summary · the original posting is authoritative