Apple
US-Technical Expert
Washington DC, District of Columbia · Full-time · Posted Aug 13, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Troubleshoot and repair select Apple hardware and software, support customers with care, and share technical knowledge with the team.
What you'll do
- Diagnose, repair, and resolve service concerns for select Apple products.
- Explain repair options and recommend relevant Apple products and services to customers.
- Share repair knowledge with teammates and report recurring service concerns to team leaders.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for a business-needs schedule that may include nights, weekends, and public holidays; reliable attendance.
Nice to have
- Technical expertise with Apple products and services, including device repair.
- Ability to identify technical root causes and clearly communicate problems and solutions.
Pay
$25.91 and $34.51/hr (base salary)
Model-written summary · the original posting is authoritative