Apple
US-Technical Expert
Columbia, Maryland · Full-time · Posted Sep 29, 2026
- Experience
- Experience in retail or sales, or related work experience; experience troubleshooting hardware and software issues in a customer service environment. No years specified.
About the job
Troubleshoot and repair Apple hardware and software, support customers with care, and share technical knowledge with the retail team.
What you'll do
- Diagnose, repair, and resolve service concerns for select Apple hardware and software.
- Educate customers about repair options, Apple products, and services, and recommend relevant solutions.
- Identify recurring service problems, provide feedback, and share technical knowledge with the team.
What they ask for
- Experience in retail or sales, or related work experience.
- Experience troubleshooting hardware and software issues in a customer service environment.
- Visual inspection and fine motor skills to safely perform hardware repairs.
- Availability for business-needs schedules that may include nights, weekends, and public holidays, and reliable attendance as scheduled.
Nice to have
- Technical expertise with Apple products and services, including device repair.
- Ability to analyze problems, find root causes, and clearly explain technical solutions.
Pay
$25.91 and $34.51/hr (USD) base salary
Tools
iPhone
Model-written summary · the original posting is authoritative