Aqua Voice
Customer Success Lead
San Francisco +1 · Hybrid · Full-time · Posted Jan 28, 2026
- Location
- San Francisco
New York City - Experience
- 3+ years in customer success, account management, or similar.
About the job
Own customer relationships from activation through renewal, helping users adopt Aqua Voice, improving retention, pursuing team-deployment opportunities, and sharing customer feedback with Product.
What you'll do
- Onboard users and help them build voice-input habits and reach value quickly.
- Monitor usage and contact customers when usage patterns indicate a problem; identify opportunities to expand individual accounts into team deployments.
- Share customer feedback to inform product decisions and define the customer success approach.
What they ask for
- 3+ years in customer success, account management, or similar.
- Comfort with technical products and users who expect depth.
- Strong writing skills; most communication is async.
Nice to have
- Experience with prosumer or developer-focused products.
Model-written summary · the original posting is authoritative