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Manager, Customer Experience IT
$100K–$130K
United States · Remote · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 3+ years managing technical support, implementation, or IT teams.
About the job
Leads a technical customer experience team responsible for dental practice data migrations and technical readiness before go-live, while improving migration operations and coordinating with internal teams.
What you'll do
- Coach and manage technical specialists, including performance expectations, hiring, training, and coverage.
- Oversee migration readiness and resolve complex technical escalations involving servers, imaging, and phone/DNS cutovers.
- Develop migration processes and documentation, track operational metrics, and partner with Onboarding, Product, and Engineering.
What they ask for
- 3+ years managing technical support, implementation, or IT teams, with a track record of coaching and developing technical talent.
- Hands-on experience with remote desktop tools, Virtual Machines, PowerShell, and server or hardware troubleshooting.
- Background in SaaS and healthcare.
- Ability to translate field or customer issues into actionable feedback and bug reports for Product and Engineering.
Nice to have
- Dental industry experience is strongly preferred.
- Exposure to dental imaging software or hardware, including Carestream, Dexis, Jazz, Digidoc, or Nanopix.
Pay
$100K – $130K USD base salary
Tools
AnyDesk, Virtual Machines, PowerShell, Carestream, Dexis, Jazz, Digidoc, Nanopix
AI focus
Proactive use of AI tools and automation to streamline workflows and improve operational output; identify automation and tooling opportunities to reduce manual workload and improve migration efficiency.
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