Arlo
Member Advocate
New York City +1 · Remote · Full-time · Posted Oct 19, 2026
- Location
- New York City
Remote - Experience
- 1–3 years of customer service experience in a health plan/health insurance environment.
About the job
Provides empathetic, chat-based support to health plan members, helping them navigate benefits and claims and improving the member experience through cross-team collaboration.
What you'll do
- Respond to member questions and concerns across text, email, and live messaging; explain insurance topics clearly and empathetically.
- Own member issues through resolution, with clear follow-up communication.
- Share recurring issues and insights with internal teams to improve tools, workflows, resources, and documentation.
What they ask for
- 1–3 years of customer service experience in a health plan/health insurance environment.
- Strong written and verbal communication skills.
- Comfort using multiple support channels and tools, such as CRM systems, chat platforms, text, and email.
- Availability to work an 8 hour shift within 8:30 AM–6:00 PM Eastern Time.
Nice to have
- Experience in care management / clinical care coordination.
Tools
CRM systems
AI focus
The company uses AI across operations and member experience, but the posting does not specify AI duties for this role.
Model-written summary · the original posting is authoritative