Arphie
Founding Customer Success Manager
San Francisco, CA · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 1-2+ years in Customer Success or a related generalist role at a B2B SaaS company.
About the job
Build and own Arphie’s post-sale customer experience, including onboarding, support, customer retention, and the customer success function.
What you'll do
- Manage customer onboarding, training, enablement, health, adoption, and support tickets.
- Run QBRs, gather customer feedback, and collaborate with Product and Engineering to inform the roadmap.
- Create scalable customer success processes and playbooks, and eventually hire and lead a CS team.
What they ask for
- 1-2+ years in Customer Success or a related generalist role at a B2B SaaS company.
- Based in San Francisco or willing to relocate; excited to work in-person.
- Strong customer empathy, ownership, and ability to work in a fast-paced, zero-to-one environment.
- Clear written and verbal communication, including translating technical concepts for non-technical customers.
Nice to have
- Early or founding startup experience; enterprise or mid-market SaaS experience with $20K–$100K+ ARR deal sizes.
- Experience owning the full customer lifecycle; spreadsheet and health-score familiarity.
AI focus
Customer success for an AI knowledge-agent product; curiosity about AI and enterprise workflows is requested.
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