Artera
Customer Experience Executive
$123K–$163K
Remote - US +3 · On-site · Full-time · Posted Sep 4, 2026
- Location
- Remote - US
Santa Barbara, California
Kansas City, Missouri
Seattle, Washington - Experience
- 6–10 years in customer success, account management, or implementation management in B2B SaaS; 5+ years working with or inside large health systems. Also states 8–12 years of related experience with a bachelor's degree, or 4–8 years with an advanced degree, or an equivalent combination of education and experience.
- Education
- Bachelor's degree with the stated experience, or an advanced degree with the stated alternative experience, or an equivalent combination of education and experience.
- Visa sponsorship
- Applicants must be authorized to work in the United States and provide proof of full-time, long-term work authorization. Visa sponsorship and visa transfers are not available now or in the future.
About the job
Owns the end-to-end customer relationship and delivery for large health system accounts, from implementation through adoption, renewal, and expansion.
What you'll do
- Lead complex implementations, programs, configuration, workflow design, and cross-functional delivery.
- Manage executive relationships, escalations, customer outcomes, adoption, retention, and expansion.
- Coordinate internal teams, hold delivery commitments, and represent customer needs in internal forums.
What they ask for
- Experience working with or inside large health systems, including enterprise account ownership of $300K+ ARR.
- Experience in B2B SaaS customer success, account management, or implementation management.
- EHR familiarity and hands-on experience with advanced configuration, integration design, and workflow architecture.
- Ability to build C-suite relationships, manage escalations, analyze customer outcomes, and travel at least 25%.
Nice to have
- Advanced business, technology, or healthcare degree; PMP, LSS Black Belt, or equivalent certification.
- Experience partnering with AEs on expansion, publishing case studies or presenting at conferences, product feedback contributions, or mentoring CX teammates.
Pay
USD 123,000–163,000 per-year-salary (base salary)
Tools
Epic, Meditech, Oracle Health, Athenahealth
AI focus
Daily hands-on use of AI tools for drafting, preparation, summarization, and follow-up.
Model-written summary · the original posting is authoritative