Artera
Senior Customer Experience Manager
$88K–$129K
Remote - US +3 · On-site · Manager · Full-time · Posted Sep 24, 2026
- Location
- Remote - US
Santa Barbara, California
Kansas City, Missouri
Seattle, Washington - Experience
- 6–8 years; customer success, account management, or hybrid CS/PM in B2B SaaS.
- Visa sponsorship
- Applicants must have current authorization and provide proof of full-time, long-term authorization to work in the United States. No visa sponsorship or visa transfers are available, now or in the future.
About the job
Owns end-to-end customer relationships and delivery for a high-volume book of healthcare accounts, driving implementation, adoption, retention, and expansion.
What you'll do
- Manage approximately 50–60 FQHC and CHC accounts from pre-close through implementation, renewal, and expansion; coordinate project plans, timelines, and internal teams.
- Present outcomes and ROI to executives, drive value realization, monitor account health, and proactively address churn risks.
- Partner with sales on renewals and expansion, and use AI tools in daily account-management work.
What they ask for
- 6–8 years in customer success, account management, or a hybrid CS/PM role in B2B SaaS.
- Experience managing a high-volume book of 50+ accounts and running implementations end-to-end.
- Healthcare or healthtech experience and a track record presenting to and influencing C-suite decision-makers.
- Daily hands-on use of AI tools; ability to travel ~25% and be based in or relocate to a listed office location.
Nice to have
- Experience with FQHCs, CHCs, or community health organizations; EHR familiarity such as eCW, NextGen, or athenaOne.
- PMP, LSS, or comparable certification; experience partnering with AE counterparts on expansion.
Pay
USD 88,000–129,000 (per-year-salary)
Tools
AI tools, eCW, NextGen, athenaOne
AI focus
Use AI tools daily for drafting outreach, call preparation, meeting summaries, follow-up management, and managing a 50+ account book.
Model-written summary · the original posting is authoritative