Arya Health
Senior Customer Support Specialist
$120K–$150K
New York · On-site · Senior · Full-time · Posted Jul 10, 2026
- Experience
- 2+ years in customer support, customer success, operations, implementation, or technical support; startup experience is also required.
About the job
Supports Arya Health customers using its healthcare operations platform, resolves product and workflow issues, and builds the company’s early support processes and feedback loop.
What you'll do
- Respond to customer questions and investigate, resolve, or escalate product, workflow, configuration, and data-readiness issues.
- Create and maintain support documentation, troubleshooting guides, macros, and help-center content.
- Track recurring issues and support metrics, and share customer feedback and improvement recommendations with internal teams.
What they ask for
- Startup experience in a fast-moving environment, creating processes while doing the work.
- At least 2 years in customer support, customer success, operations, implementation, or technical support.
- Excellent written communication and strong organization and follow-through.
- Comfort learning software, investigating issues, and using support tools, CRMs, documentation tools, spreadsheets, and workflow software.
Nice to have
- Experience in SaaS, healthtech, AI, automation, or another operationally complex environment.
- Experience supporting healthcare operators, frontline teams, or operational leaders.
Pay
$120K – $150K USD base salary; 0.2% – 0.4% equity
Tools
Arya
Model-written summary · the original posting is authoritative