Asana
Customer Success Manager (AI Success Architect)
$117K–$149K
Chicago · Manager · Full-time · Posted Oct 29, 2026
- Experience
- 5+ years in customer success, strategic account management, or enterprise technology.
About the job
Own post-sales relationships for enterprise customers, helping them adopt Asana’s AI capabilities and achieve measurable business outcomes.
What you'll do
- Advise a portfolio of approximately 50 enterprise accounts, building success plans and leading outcome-focused business reviews.
- Map customer workflows to Asana AI capabilities, guide governance and change management, and track adoption and consumption against benchmarks.
- Monitor account health, identify expansion opportunities, and partner with Sales, Solutions Engineering, Professional Services, Product, and Customer Success.
What they ask for
- 5+ years of experience in customer success, strategic account management, or enterprise technology, including driving delivery and adoption for complex, high-value accounts.
- Experience managing enterprise relationships with technical and business stakeholders.
- Understanding of AI agents, workflow automation, and where AI can have substantial versus incremental impact.
- Willingness to travel up to 20% to customer sites as needed.
Nice to have
- Experience with enterprise AI, automation, or workflow platforms, or familiarity with MCP.
Pay
$116,800 - $148,800 USD base salary
Tools
Asana, AI Studio, AI Teammates, Model Context Protocol, MCP
AI focus
Guide enterprise customers in mapping workflows to Asana AI capabilities, improving AI adoption and consumption, preparing work data and governance for AI, and measuring business outcomes.
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