Asana
Digital & Scaled Customer Success Program Manager
$147K–$167K
Chicago +1 · Remote · Manager · Full-time · Posted Oct 2, 2026
- Location
- Chicago
US UT - Remote - Experience
- 4+ years in Customer Success, CS Operations, or Marketing Automation; at least 2 years building digital programs in a B2B SaaS environment.
About the job
Builds and runs digital and scaled Customer Success programs, including customer journeys, governance, vendor partnerships, playbooks, and adoption content.
What you'll do
- Design and refine customer journeys, campaigns, audience targeting, and program quality checks.
- Manage vendor partnerships, performance tracking, and escalations; maintain playbooks and team enablement materials.
- Coordinate webinars and scaled content with cross-functional teams to support customer adoption and engagement.
What they ask for
- 4+ years in Customer Success, CS Operations, or Marketing Automation, including at least 2 years building digital programs in B2B SaaS.
- Experience designing, building, and running customer journey orchestrations, including lifecycle stages, trigger logic, and audience management.
- Experience maintaining playbooks, governance processes, and pre-launch program quality.
- Commercial awareness and ability to discuss pipeline, account risk, and deal stages with Sales.
Pay
$147,000 - $167,000 USD base salary
Tools
Iterable, Outreach, Pocus, Trig, Gainsight, CDP
AI focus
Curiosity about AI tools and emerging technologies, and willingness to use them to improve productivity, collaboration, or decision-making.
Model-written summary · the original posting is authoritative