Asana
Head of Digital and Scaled Customer Success
$178K–$262K
San Francisco +1 · Director · Full-time · Posted Jul 30, 2026
- Location
- San Francisco
San Francisco, California, United States - Experience
- 7-10+ years; no alternatives stated.
About the job
Leads Asana’s digital and scaled Customer Success function, building automated customer journeys and programs that improve adoption, retention, and growth for large groups of customers.
What you'll do
- Own digital and scaled Customer Success strategy, customer journeys, and engagement motions.
- Launch self-serve onboarding, lifecycle communications, in-product nudges, and AI-driven engagement plays.
- Lead a team and cross-functional work; establish success metrics and run data-driven experimentation.
What they ask for
- 7-10+ years of Customer Success or client-facing leadership experience in the SaaS industry.
- Experience building, executing, and scaling digital or programmatic Customer Success strategies.
- Experience establishing metrics frameworks and leading data-driven experimentation.
- Experience leading teams and partnering cross-functionally; ability to advise on complex customer issues and senior escalations.
Pay
$223,200 - $262,400 USD base salary; $200,800 - $236,000 USD base salary; $178,400 - $210,000 USD base salary
AI focus
Implement AI-driven engagement plays and leverage AI tools and emerging technologies to enhance productivity, collaboration, or decision-making.
Model-written summary · the original posting is authoritative