Asana
Manager, Customer Success
$238K–$280K
San Francisco +1 · Manager · Full-time · Posted Sep 25, 2026
- Location
- San Francisco
San Francisco, California, United States - Experience
- 7+ years in Customer Success or Account Management within Enterprise SaaS; at least 2–3 years in a direct people leadership or team management role.
About the job
Leads the Enterprise Customer Success team and programs to improve customer relationships, adoption, retention, and AI consumption across Asana’s enterprise portfolio.
What you'll do
- Coach and develop Enterprise Customer Success Managers, setting goals and success metrics.
- Advise enterprise executives, lead business reviews, and manage customer escalations, risks, and expansion opportunities.
- Build scalable adoption and retention programs and partner with Sales, Product, and Enablement on account strategy and customer feedback.
What they ask for
- 7+ years in Customer Success or Account Management within Enterprise SaaS.
- At least 2–3 years in a direct people leadership or team management role.
- Experience managing complex, high-value enterprise accounts.
- Experience owning and reporting SaaS metrics, including GRR, NRR, and adoption KPIs.
Nice to have
- Experience in the AI or ML space.
- Curiosity about AI tools and emerging technologies, with willingness to learn and use them.
Pay
$238,000-280,000 (OTE; base salary range may be modified)
Tools
Asana, AI, ML, SaaS
AI focus
Build programs that drive AI consumption and adoption, and lead AI-driven transformation across the enterprise portfolio.
Model-written summary · the original posting is authoritative