Asana
Manager, Customer Success
$214K–$252K
Chicago · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 7+ years in Customer Success or Account Management within Enterprise SaaS; at least 2–3 years in direct people leadership or team management.
About the job
Leads the Enterprise Customer Success team, developing staff and scalable programs to improve enterprise customer health, adoption, AI consumption, retention, and growth.
What you'll do
- Coach and develop Enterprise Customer Success Managers, setting goals and success metrics.
- Advise enterprise executives, lead business reviews, and manage escalations and portfolio risks and opportunities.
- Build scalable customer-success programs and partner with Sales and Product on account strategy, customer feedback, and product gaps.
What they ask for
- 7+ years in Customer Success or Account Management within Enterprise SaaS.
- At least 2–3 years in direct people leadership or team management.
- Experience managing complex, high-value enterprise accounts.
- Experience owning and reporting SaaS metrics, including GRR, NRR, and adoption KPIs.
Nice to have
- Experience in the AI or ML space.
- Curiosity about AI tools and emerging technologies, with willingness to learn and use them.
Pay
$214,000 - 252,000 (OTE; base salary range not specified)
Tools
Asana
AI focus
Build programs that drive AI consumption and support AI-driven transformation across the enterprise portfolio.
Model-written summary · the original posting is authoritative