Ashby
Head of Global Support
$200K–$300K
Remote - US · Remote · Director · Full-time · Posted Jun 11, 2026
About the job
Leads Ashby’s global Support organization, scaling its operations and team while improving customer experience, automation, and 24/7 support.
What you'll do
- Lead and scale a global team supporting customers across segments and complex products.
- Set the strategy and operating model for Support, including continuous improvement, automation, and 24/7 coverage.
- Partner with Customer Success, Sales, Product, Engineering, and Operations to use support insights to improve customer outcomes.
What they ask for
- Experience leading and scaling high-performing SaaS Customer Support teams.
- Experience supporting complex B2B SaaS products or platforms and delivering measurable customer experience.
- Strong command of support operations, such as SLAs, schedule optimization, queue management, coverage models, and escalation workflows.
- Ability to use support metrics and technology to improve efficiency and quality, and collaborate cross-functionally.
Pay
$200K – $300K (base salary)
Model-written summary · the original posting is authoritative