Ashby
Manager of Strategic Customer Success
$170K–$230K
Remote - US +1 · Remote · Manager · Full-time · Posted Oct 22, 2026
- Location
- Remote - US
Remote - Canada
About the job
Leads and develops a team of Customer Success Managers serving Ashby’s largest enterprise customers, improving customer outcomes and scaling customer success practices.
What you'll do
- Coach CSMs through one-on-ones, skill development, and hands-on support.
- Improve customer journey processes, especially adoption and optimization, balancing scalable practices with bespoke enterprise service.
- Advocate for customers and the CSM team across Product, Support, Sales, RevOps, and Contract Management.
What they ask for
- Experience leading and developing Customer Success Managers in a SaaS environment.
- Experience coaching teams supporting a technically complex product.
- Experience improving enterprise onboarding, adoption, and retention through repeatable approaches.
- Experience working with enterprise customers and scaling their use cases as complexity grows.
Pay
$170K – $230K (base salary)
Model-written summary · the original posting is authoritative